We believe customer service is an important part to increase satisfaction level. Customer service should be implemented in pre-sale, in-sale, and post-sale stages. Service standard needs to be unified, while, service content needs to be personalized.
DEDICATED CUSTOMER SERVICE
Icon time's dedicated customer service team for each brand to serve their official website malls and platform online stores (such as Tmall, JD.com, WeChat). This ensures that the service team has specific knowledge about the attributes of each brand, as well as the product characteristics and related processes. This safeguards the consumer experience, effectively conveys the brand message, and protects and promotes the brand image. We do this in a number of ways:
Shopping communication guide
Timely information and consultation
Collaborative order tracking
One-stop after-sales support
Often times our clients have everything they need to succeed, they just require the resources and support to make a strategic jump. We worked on this project for several months and the end result was truly spectacular. By ensuring consistent and transparent communication, our client was able to progress by leaps and bounds.